Field Support Administrator

Permanent
Letchworth
Posted 2 weeks ago

Field Support Administrator, Letchworth

Salary Circa £28,000

Key Responsibilities: –

  • To perform administration tasks and supporting both the Operations Manager and General Manager
  • Assist with more in depth customer queries and liaise with the Field Operations Managers for the different regions to gain feedback for engineer activities to establish route cause and propose corrective actions.
  • Create, measure, monitor and consistently meet targets on key performance measures set by the Operations Manager and provide feedback
  • Compile documented process maps for specified processes
  • Act as daily contact pint for all general Health and Safety aspects including reviewing, completing, and issuing RAMS documents, works permits to customer and engineers
  • Completing requests from customers for Health & Safety data
  • Act as the link between our Quensh management support and the company, managing documentation in support of our approval body certification

Person Specification: –

  • Highly customer focused
  • Excellent problem-solving skills
  • Ability to think quickly and act decisively in the interests of both the customer and the business
  • Ability to develop team collaboration and develop a fresh thinking environment
  • Ability to lead positively and help turn ideas into action
  • Ability to create cross functional integration
  • Ability to identify, write and implement policies and procedures for successful service delivery
  • Ability to calmly deal with pressure within a demanding SLA driven business
  • Good “people skills” for building relationships with colleagues at all levels
  • Adaptable willing to accept change and try new ways of working

Hours:  Monday to Friday 8.30am – 5.00pm (half hour for lunch)

Holidays:  22 days plus Bank Holidays

Contributory Pension

It is with regret that we are unable to respond personally to each individual application due to the high volume of CVs we receive on a daily basis. However, if you have not heard from us within 7 days, please take it that your application has been unsuccessful on this occasion.
This vacancy is being advertised by Fresh Recruit Ltd who are acting as an employment agency business.

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