Practice Administrator

Circa £30,000



Ref: FR101906

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The Role

Fresh Recruit have partnered with a highly credible family business based in Hitchin Town Centre to help them recruit an experienced Practice Administrator.  This is an exciting role for someone who enjoys being busy, having face to face contact and a varied workload.


  • Meeting and greeting of patients and caring for them whilst in the practice
  • Taking calls, booking and rescheduling of appointments
  • Dealing with payment and understanding the different finance packages available
  • Opening and closing shifts – following the practice procedures
  • Scanning documents to add to patient files
  • Typing and sending letters to GPs in the case of any referrals
  • Ensuring the HR portal is kept up to date – appraisal reminders, one-2-ones, practitioner insurance documents etc
  • Managing the weekly rota for up to 10 employees, ensuring all shifts are covered in the event of holidays and days off etc.
  • Liaising with patients regarding care plans to ensure that they have their appointments booked as per the recommendations of the practitioners.
  • Using Excel to track marketing success/growth of business etc
  • Following up with any new patient enquiries after a promotion and booking appointments

Candidate Specification

  • Excellent attention to detail and the ability to multitask are key attributes for this role
  • PC literate with a good working knowledge of Word and Excel
  • Have a basic understanding of Health & Safety documentation
  • Must be a people person comfortable liaising with all levels of personnel
  • A good team player who is flexible and adaptable to change

It would be a distinct advantage to have a keen interest in health & wellness and natural health possibilities.

Working 40 hours per week

Within this role, you would be expected to cover both days and evenings, typical hours are either 8am – 2pm or 2pm – 8pm on a rotational basis three days per week and two days working 9am – 5pm  . You would also be expected to work a Saturday morning from 8.30am 1.00pm on a rota basis, 1 in 4 (the Saturday may be negotiable for the right person)

Someone with a similar background would be ideal although not essential.

It is paramount that you are available to work flexible hours and able to cover hours at short notice if need be.


It is with regret that we are unable to respond personally to each individual application due to the high volume of CVs we receive on a daily basis. However, if you have not heard from us within 7 days, please take it that your application has been unsuccessful on this occasion.

This vacancy is being advertised by Fresh Recruit Ltd who are acting as an employment agency business.