The Role
The role of Maintenance Scheduler is very reactive and requires someone who is organised, has the ability to work under pressure, think on their feet and provide exceptional customer experience.
Responsibilities
Our client, based in Letchworth, are looking to recruit an experienced Scheduler to work alongside two other Schedulers.
Responsibilities: –
- Receiving calls from customers with maintenance requests and logging all details on to a computerised ticket system
- Scheduling work daily to various trades people including electricians, plumbers, decorators, and carpenters all over London and Home Counties in a cost-effective manner and delivering to agreed customer service level agreements.
- Raising new jobs and closing of completed jobs.
- Communicating with customer to discuss and resolve any issues.
- Monitor progress on jobs, communicating with customers where required.
- Ordering of parts or materials
- Liaising with tradespeople to resolve any issues or concerns.
- Ensuring all jobs are closed on the system once completed and invoiced.
- Raising job orders and purchase orders
- Must be PC literate with a good working knowledge of Word and Excel
As a Scheduler you will be expected to cover the out of hours phone occasionally on a rota basis for which overtime is paid.
Hours: Monday to Friday 8.00am – 5.00pm
Onsite Parking
Please note. This role is very full on, busy every day! Therefore, requires someone with solid scheduling experience and no after work commitments.
Candidate Specification
A fast moving reactive role requiring excellent organisational and time management skills
Must have previous scheduling experience or similar